Privacy Policy

1. Overview

BloomBid ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using BloomBid, you agree to the practices described here.

2. Information We Collect

Account information. When you sign up, we collect your name and email address through Clerk, our authentication provider.

Shop information. You may optionally provide your shop name, tagline, contact email, phone number, website, and logo. This information is displayed on client-facing proposals.

Proposal and price book data. We store the proposals, line items, templates, and price book entries you create in the Service.

Uploaded images. Mood board photos and shop logos you upload are stored securely on Cloudflare R2.

Billing information. Payments are processed by Stripe. BloomBid does not store your credit card number or full payment details; Stripe handles payment data under their own privacy policy.

Usage data. We collect analytics data (pages visited, features used, session information) through PostHog to understand how the product is used and improve it.

Log data. Our servers automatically record standard log information such as IP addresses, browser type, and request timestamps for security and operational purposes.

3. How We Use Your Information

• To provide, operate, and improve the Service
• To process payments and manage subscriptions
• To display your shop branding on client-facing proposals
• To send transactional emails (account confirmations, billing receipts)
• To analyze usage patterns and improve product features
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

• Service providers: We share data with Clerk (authentication), Stripe (payments), Cloudflare (storage and CDN), and PostHog (analytics) as necessary to operate the Service. Each provider processes data under their own terms and privacy policies.
• Your clients: Proposal content you mark as visible, along with your shop branding, is displayed to anyone with the proposal's share link.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: If BloomBid is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

5. Data Retention

We retain your account and proposal data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Security

We use industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your data. No system is perfectly secure, and we cannot guarantee absolute security. Please use a strong, unique password and contact us immediately if you suspect unauthorized access to your account.

7. Your Choices

Account data. You can update your account information within the Service at any time.

Deletion. You may request deletion of your account and associated data by emailing hello@trybloombid.com. We will process deletion requests within 30 days.

Marketing emails. We do not currently send marketing emails. If we do in the future, each email will include an unsubscribe link.

8. Cookies and Analytics

We use essential cookies to keep you signed in. We also use PostHog for product analytics, which may set cookies to track usage across sessions. PostHog data is used solely to improve the product and is not shared with third-party advertisers.

9. Children's Privacy

BloomBid is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and notify you by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@trybloombid.com.